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Audit and Governance Committee 08/11/2023- Corporate Governance Performance Report - indicators |
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Previous Years |
2022/2023 |
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2019/2020 |
2020/2021 |
2021/2022 |
Q1 |
Q2 |
Q3 |
Q4 |
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FOI01 |
FOI (Freedom of Information) - Total Requests Received - (YTD) |
1,422 |
1,215 |
1,056 |
180 |
340 |
510 |
719 |
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IG01j |
Number of FOI reviews received |
- |
- |
30 |
4 |
6 |
5 |
12 |
|
FOI01-03 |
EIR (Environmental Information Regulations) - Total Requests Received - (YTD) |
487 |
647 |
625 |
161 |
309 |
419 |
572 |
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IG01i |
Number of EIR reviews received |
- |
- |
19 |
7 |
1 |
5 |
6 |
|
FOI05 |
DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD) |
204 |
160 |
117 |
39 |
69 |
103 |
132 |
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IG01p |
Number of Rights of Individuals requests received |
- |
- |
77 |
11 |
14 |
12 |
11 |
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IG01o |
Number of Requests for Information received |
- |
- |
347 |
109 |
126 |
132 |
111 |
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IG01l |
Number of ICO cases received |
- |
- |
22 |
3 |
2 |
2 |
1 |
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FOI02 |
FOI (Freedom of Information) - Requests responded to In time - (YTD) |
1,166 |
975 |
803 |
151 |
273 |
414 |
559 |
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FOI (Freedom of Information) - % Requests responded to In time - (YTD) |
82.00% |
80.25% |
78.70% |
85.31% |
82.73% |
83.13% |
82.57% |
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FOI03 |
FOI (Freedom of Information) - Requests responded to Out of time - (YTD) |
256 |
240 |
217 |
26 |
57 |
84 |
118 |
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FOI (Freedom of Information) - % Requests responded to Out of time - (YTD) |
18.00% |
19.75% |
20.50% |
14.69% |
17.27% |
16.87% |
17.43% |
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IG14ja |
% of FOI reviews responded to 'In Time' |
- |
- |
78.57% |
50.00% |
100.00% |
100.00% |
100.00% |
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FOI02-03 |
EIR (Environmental Information Regulations) - Requests responded to In time - (YTD) |
430 |
555 |
521 |
133 |
266 |
363 |
495 |
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EIR (Environmental Information Regulations) - % Requests responded to In time - (YTD) |
88.30% |
85.78% |
84.90% |
83.13% |
86.64% |
87.68% |
89.03% |
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FOI03-03 |
EIR (Environmental Information Regulations) - Requests responded to Out of time - (YTD) |
57 |
92 |
93 |
27 |
41 |
51 |
61 |
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EIR (Environmental Information Regulations) - % Requests responded to Out of time - (YTD) |
11.70% |
14.22% |
14.90% |
16.88% |
13.36% |
12.32% |
10.97% |
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IG14ia |
% of EIR reviews responded to 'In Time' |
- |
- |
83.33% |
83.33% |
100.00% |
100.00% |
100.00% |
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FOI05 |
DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD) |
157 |
120 |
75 |
24 |
43 |
68 |
85 |
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DP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD) |
76.96% |
75.00% |
72.10% |
61.54% |
62.32% |
66.02% |
64.39% |
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DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD) |
47 |
40 |
37 |
14 |
25 |
32 |
39 |
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DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD) |
29.94% |
25.00% |
35.60% |
35.90% |
36.23% |
31.07% |
29.55% |
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IG14pa |
% of Rights of Individuals responded to 'In Time' |
- |
- |
76.92% |
90.00% |
84.62% |
54.55% |
77.78% |
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IG14oa |
% of Requests for Information responded to 'In Time' |
- |
- |
98.98% |
100.00% |
98.29% |
100.00% |
99.00% |
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IG14la |
% of ICO cases responded to 'In Time' |
- |
- |
94.44% |
100.00% |
0.00% |
100.00% |
100.00% |
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IG01c |
Number of Comments received |
- |
- |
1,379 |
177 |
219 |
190 |
187 |
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IG01d |
Number of 4Cs Complaints received |
- |
- |
1,368 |
556 |
652 |
368 |
290 |
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IG01e |
Number of Compliments received |
- |
- |
239 |
67 |
60 |
65 |
87 |
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IG01f |
Number of Concerns received |
- |
- |
6 |
1 |
1 |
1 |
0 |
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IG14ca |
% of Comments responded to 'In Time' |
- |
- |
74.55% |
66.44% |
71.35% |
76.33% |
78.71% |
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IG14da |
% of 4Cs Complaints responded to 'In Time' |
- |
NC |
84.15% |
94.42% |
95.34% |
92.94% |
95.24% |
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IG14ea |
% of Compliments responded to 'In Time' |
- |
- |
99.56% |
100.00% |
100.00% |
100.00% |
100.00% |
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IG14fa |
% of Concerns responded to 'In Time' |
- |
- |
0.00% |
0.00% |
0.00% |
0.00% |
0.00% |
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IG01a |
Number of Adult Complaints received |
- |
- |
43 |
8 |
10 |
11 |
8 |
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IG08aa |
Number of Adult Complaints assessed at Green |
- |
- |
32 |
7 |
7 |
6 |
3 |
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IG18ad |
% of Adult Complaints: Upheld in Full |
- |
- |
19.44% |
50.00% |
0.00% |
28.57% |
20.00% |
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IG14aa |
% of Adult Complaints responded to 'In Time' |
- |
- |
63.16% |
75.00% |
70.00% |
36.36% |
40.00% |
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IG01b |
Number of Child Complaints received |
- |
- |
45 |
13 |
9 |
14 |
13 |
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IG10ba |
Number of Child Complaints assessed at Grade 1 |
- |
- |
31 |
9 |
7 |
11 |
10 |
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IG18bd |
% of Child Complaints: Upheld in Full |
- |
- |
12.50% |
16.67% |
25.00% |
7.14% |
25.00% |
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IG14ba |
% of Child Complaints responded to 'In Time' |
- |
- |
41.18% |
50.00% |
66.67% |
85.71% |
87.50% |
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IG01n |
Number of LGSCO cases received |
- |
- |
41 |
6 |
13 |
12 |
2 |
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IG14na |
% of LGSCO cases responded to 'In Time' |
- |
- |
76.92% |
83.33% |
72.73% |
90.00% |
0.00% |
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IG01u |
Number of Housing Ombudsman cases received |
- |
- |
3 |
0 |
0 |
1 |
0 |
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IG14ua |
% of Housing Ombudsman cases responded to 'In Time' |
- |
- |
100.00% |
0.00% |
0.00% |
100.00% |
0.00% |
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FOI01 |
FOI & EIR - Total Requests Received - (YTD) |
1,909 |
1,862 |
1,685 |
341 |
649 |
929 |
1,291 |
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FOI02 |
FOI & EIR - Requests responded to In time - (YTD) |
1,596 |
1,530 |
1,326 |
284 |
539 |
777 |
1,054 |
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FOI & EIR - % Requests responded to In time - (YTD) |
83.60% |
82.17% |
81.20% |
84.30% |
84.60% |
85.20% |
85.50% |
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FOI03 |
FOI & EIR - Requests responded to Out of time - (YTD) |
313 |
332 |
310 |
53 |
98 |
135 |
179 |
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FOI & EIR - % Requests responded to Out of time - (YTD) |
16.39% |
17.83% |
19.00% |
15.70% |
15.40% |
14.80% |
14.50% |
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